Aurielle is committed to delivering your treasured pieces promptly and securely, working with select shipping partners to ensure an exceptional experience. For comprehensive shipping information, please see the details below.

Shipping Methods

We offer curated shipping options to ensure your Aurielle pieces reach you safely and elegantly packaged. Once your order is processed, you will receive tracking information to keep you informed of your shipment's journey. Please note that delivery times and fees may vary depending on the destination country and chosen shipping method.

International Shipping

Aurielle ships worldwide. Delivery timelines and fees depend on the destination country and local customs regulations. Please be aware that international shipments may experience delays due to customs clearance and may be subject to customs fees based on the carrier available for your destination. For additional information, please contact our client services team at contact@wearaurielle.com.

Missing or Damaged Items

Should your package arrive with missing items or damage, please contact us within 7 days of delivery to initiate a claim. Kindly provide your order number, photographs of the packaging (if damaged), an image of the packing slip (for missing item claims), and a detailed description of the issue. Claims submitted after 7 days may not be eligible for resolution.

Note for Packaging Damage:

We meticulously package each Aurielle creation to ensure safe arrival. However, please note that if the outer packaging sustains damage during transit but the jewelry itself remains in perfect condition, it will not qualify for replacement or refund. For any concerns, please contact our team at contact@wearaurielle.com.

Delivered but Not Received

If tracking indicates your package has been marked as "Delivered," but you have not received it, please file a claim directly with the carrier. You will need to provide us with proof of loss or formal claim confirmation from the carrier. Claims for packages marked as delivered will not be eligible after 7 days from the delivery date.

Order Modification

Should you wish to modify your order, such as changing the quantity, delivery address, or selected piece, we can accommodate such requests within 12 hours of order placement. After this period, your order may already be in the fulfillment process, and modifications will no longer be possible.

Order Cancellation

If you need to cancel your order, we can process the cancellation within 12 hours of placement. After this window, your order may already be in the fulfillment process, and cancellations cannot be accommodated. Please contact us promptly if you need to cancel your order.

General Information

Orders are carefully processed and shipped within 1-3 business days (excluding weekends and holidays). Tracking information will be provided once your Aurielle pieces have been dispatched. For any questions or assistance, we invite you to contact our dedicated client services team at contact@wearaurielle.com. We are here to ensure your Aurielle experience exceeds expectations.